Privacy & Cookie Policy
Last updated: 29 May 2026
Robert James Jewellers Limited respects your privacy and is committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use and protect your personal data when you use our website, contact us, visit our shop or make an enquiry.
Robert James Jewellers Limited is registered in England and Wales under company number 06205218.
Trading address:
Robert James Jewellers
31 Chatsworth Parade
Petts Wood
Orpington
BR5 1DE
Registered office:
Unit 5 White Oak Square
London Road
Swanley
Kent
BR8 7AG
Contact details:
Telephone: 01689 832628
Email: info@rjjewellers.co.uk
For the purposes of UK data protection law, Robert James Jewellers Limited is the data controller for the personal information described in this policy.
1. Information we collect
We may collect and process the following types of personal information:
Information you provide to us
This may include:
- your name;
- email address;
- telephone number;
- postal address, where relevant;
- details of your enquiry;
- information about jewellery, watches, repairs, valuations, commissions, bespoke work or other services you ask us about;
- any information you provide when contacting us by phone, email, website form, social media or in person.
Information collected automatically when you use our website
When you visit our website, we may collect limited technical information, such as:
- IP address;
- browser type and version;
- device type;
- pages visited;
- date and time of visit;
- referral source;
- cookie preferences.
This information may be collected through cookies, analytics tools, security tools or server logs.
2. How we use your information
We use your personal information to:
- respond to your enquiries;
- provide information about our products and services;
- arrange appointments or follow up on requests;
- provide jewellery, watch, repair, bespoke, valuation or related services;
- manage customer relationships;
- maintain business records;
- improve our website and services;
- protect our website, systems and business from misuse or security threats;
- comply with legal, tax, accounting and regulatory obligations.
We only use your personal information where we have a lawful reason to do so.
3. Our lawful basis for using your information
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract
Where we need to use your information to provide a product or service you have requested, or to take steps before entering into a contract with you.
Legitimate interests
Where it is necessary for the running of our business, provided your rights and interests do not override those interests. This may include responding to enquiries, maintaining business records, improving our services and protecting our website.
Legal obligation
Where we need to keep or disclose information to comply with legal, tax, accounting or regulatory requirements.
Consent
Where you have given clear consent, for example for certain non-essential cookies or marketing communications. The ICO states that organisations must tell people about cookies, explain what they do and obtain consent unless the cookie is strictly necessary for a service requested by the user.
4. Marketing communications
We will only send you marketing communications where we are legally permitted to do so.
You can ask us to stop sending marketing messages at any time by contacting us at:
If you opt out of marketing, we may still contact you about existing enquiries, purchases, repairs, appointments or services.
5. Sharing your information
We do not sell your personal information.
We may share your information with trusted third parties where necessary, including:
- website hosting and maintenance providers;
- email and IT service providers;
- professional advisers, such as accountants or legal advisers;
- payment processors, where applicable;
- delivery or courier providers, where applicable;
- analytics or cookie providers, where enabled;
- law enforcement, regulators or other authorities where required by law.
Any third parties we use are expected to handle your personal information securely and only for the purposes for which it was provided.
6. How long we keep your information
We keep personal information only for as long as necessary for the purposes for which it was collected, including for legal, accounting, tax, warranty, dispute resolution and business record purposes.
For example:
- general enquiries may be kept for a reasonable period after the enquiry has been dealt with;
- customer, repair, purchase, valuation or commission records may be kept for longer where needed for business, legal, insurance or accounting reasons;
- website analytics data is usually retained for a limited period depending on the settings of the analytics provider.
If we no longer need your personal information, we will securely delete or anonymise it.
The ICO expects organisations to explain either how long they keep personal data or the criteria used to decide retention periods.
7. Security
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no website, email system or online transmission is completely secure. Please take care when sending sensitive information to us by email or through online forms.
8. Your rights
Under UK data protection law, you may have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your personal information in certain circumstances;
- ask us to restrict how we use your information;
- object to certain types of processing;
- withdraw consent where we rely on consent;
- ask for your information to be transferred to another provider, where applicable.
The ICO lists access, rectification, erasure, restriction, objection and data portability among the rights individuals may have in relation to their personal data.
To exercise your rights, please contact us at:
We may need to verify your identity before responding to a request.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection. The ICO can be contacted via its website or helpline.
Cookie Policy
9. What are cookies?
Cookies are small text files placed on your device when you visit a website. They help websites work properly, remember preferences, improve performance and understand how visitors use the site.
Cookies may be set by the website owner, known as first-party cookies, or by third-party services used on the website.
The rules on cookies in the UK are covered by the Privacy and Electronic Communications Regulations, known as PECR, and enforced by the ICO.
10. How we use cookies
Our website may use cookies for the following purposes:
Strictly necessary cookies
These cookies are required for the website to function correctly. They may be used for security, page navigation, cookie consent settings or basic website functionality.
These cookies cannot usually be switched off because the website may not work properly without them.
Analytics cookies
These cookies help us understand how visitors use our website, such as which pages are visited most often and how people move around the site.
Analytics information helps us improve the website and our services. Where required, we will only use analytics cookies with your consent.
Functionality cookies
These cookies may remember choices you make, such as cookie preferences or other settings, so that we can provide a better browsing experience.
Third-party cookies
Some features on our website may use third-party services, such as social media links, embedded content, maps, videos, analytics or security tools. These third parties may set their own cookies.
We recommend checking the privacy and cookie policies of any third-party services you access from our website.
11. Managing cookies
When you first visit our website, you may be shown a cookie notice allowing you to accept or manage cookie settings.
You can also control cookies through your browser settings. Most browsers allow you to:
- view cookies;
- delete cookies;
- block cookies;
- block third-party cookies;
- clear cookies when you close the browser.
Please note that blocking some cookies may affect how the website functions.
12. Cookies currently used on this website
Strictly Necessary cookies
| Cookie key | Domain | Path | Cookie type | Expiration | Description |
|---|---|---|---|---|---|
| _GRECAPTCHA More info |
www.google.com | /recaptcha | Third-party | 5 months 4 weeks | Google reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis. |
Performance cookies
| Cookie key | Domain | Path | Cookie type | Expiration | Description |
|---|---|---|---|---|---|
| _ga_Q41SR1T4ZQ More info |
.rjjewellers.co.uk | / | First-party | 1 year 1 month | This cookie is used by Google Analytics to persist session state. |
| _ga More info |
.rjjewellers.co.uk | / | First-party | 1 year 1 month | This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. |
13. Links to other websites
Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices, cookie practices or content of those websites.
Please review the privacy and cookie policies of any external websites you visit.
14. Changes to this policy
We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.
15. Contact us
For questions about this Privacy & Cookie Policy or how we handle your personal information, please contact:
Robert James Jewellers Limited
31 Chatsworth Parade
Petts Wood
Orpington
BR5 1DE
Telephone: 01689 832628
Email: info@rjjewellers.co.uk